Shipping policy

📦 SHIPPING POLICY
Last Updated: 13-12-2025
Thank you for shopping with readingos.com, operated by MEDIA SMART INC.
This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.
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1. Company Information
MEDIA SMART INC.
11909 HAWTHORNE BLVD NUM 237,
HAWTHORNE, CA 90250-3015, USA
Email: info@readingos.com
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2. Where We Ship
We ship globally, unless a particular product listing specifies otherwise.
Shipping availability may vary depending on:
•    Local postal restrictions
•    Carrier limitations
•    Product-type restrictions (rare cases)
If a location cannot be served, you will be notified at checkout or after order placement.
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3. Processing & Handling Time
Processing time varies by book and depends on stock availability, warehouse location, and supplier timing.
•    Typical processing time: 5–7 business days
•    Specific processing times are displayed on each product page
•    Orders placed on weekends or holidays will be processed the next business day
Processing time does not include transit/shipping time.
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4. Shipping Methods & Delivery Time
We use a combination of:
•    Our own logistics handling
•    Local courier partners
•    International shipping partners
Delivery timelines depend on destination, carrier, customs processing, and product availability.
Estimated Delivery Times
•    United States: 3–12 business days after dispatch
•    Europe: 7–20 business days after dispatch
•    Asia & Middle East: 10–25 business days after dispatch
•    Australia & Oceania: 10–22 business days after dispatch
•    Rest of World: 10–30 business days after dispatch
⚠️ These are estimates. Actual timelines may vary.
Precise delivery timelines will be shown on the order page where available.
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5. Shipping Fees
Shipping fees depend on:
•    Destination country
•    Weight & dimensions of the book(s)
•    Selected shipping method
Shipping cost will be shown at checkout before payment.
Some promotions may offer:
•    Free shipping
•    Discounted rates
•    Region-specific offers
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6. Order Tracking
Once your order is shipped:
•    You will receive a tracking number via email
•    Tracking updates may take 24–48 hours to appear in the carrier’s system
•    Some countries may have limited tracking visibility after departure
If tracking does not update for several days, contact us at info@readingos.com.
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7. Customs, Duties & Taxes
For international shipments:
•    Customs duties, import taxes, VAT, and other charges may apply
•    These fees are determined by your country’s customs authority
•    Customers are responsible for all applicable customs charges
We do not control customs delays.
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8. Failed Delivery Attempts
A delivery may fail if:
•    The address is incorrect
•    The recipient is unavailable
•    Local carrier restrictions apply
•    Customs denies entry
In such cases:
•    Carriers may attempt multiple deliveries
•    The package may be held at a local facility
•    Unclaimed packages may return to us
If a package is returned due to customer error (incorrect address, unclaimed, etc.), reshipping fees may apply.
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9. Lost, Delayed, or Damaged Shipments
A. Lost Packages
A package is considered “lost” if:
•    It has no tracking updates for 30+ days, AND
•    The carrier officially confirms it is lost
We will offer:
•    A replacement (if available), OR
•    A refund to the original payment method
B. Delayed Packages
Delays may occur due to:
•    Customs processing
•    Weather conditions
•    Carrier backlogs
•    Peak holiday seasons
We are not responsible for delays outside our control, but we will assist in communication with carriers.
C. Damaged Items
If your order arrives damaged:
•    Contact us within 7 days of delivery
•    Provide photos/videos of the damaged item & packaging
We will arrange:
•    Replacement, OR
•    Refund (case-by-case)
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10. Split Shipments
If your order contains multiple items:
•    They may ship separately depending on availability
•    Shipping fees will not increase due to split shipments
You will receive tracking numbers for each shipment.
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11. Order Changes & Cancellations
You may request:
•    Order changes
•    Address corrections
•    Order cancellation
…as long as the order has not yet shipped.
Once shipped, changes/cancellations are no longer possible.
To request modifications: info@readingos.com
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12. Incorrect Address Disclaimer
Customers are responsible for providing a correct shipping address.
If an incorrect address is provided and the shipment is returned or lost:
•    We are not obligated to refund shipping costs
•    Reshipping fees may apply
Double-check your details before placing an order.
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13. Contact Us
For shipping-related inquiries:
📧 info@readingos.com
📍 MEDIA SMART INC., 11909 HAWTHORNE BLVD NUM 237, HAWTHORNE CA 90250-3015, USA