Refund policy

📘 RETURNS & REFUNDS POLICY
Last Updated: 13-12-2025
Thank you for shopping with readingos.com, operated by MEDIA SMART INC.
We want you to be satisfied with your purchase. This Returns & Refunds Policy explains how returns, cancellations, exchanges, and refunds work for all purchases made through our website, mobile apps, and related services (“Services”).
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1. Return Eligibility
We accept returns for all eligible products unless the product page specifically states otherwise.
Return period:
⏱ 30 days from the date of delivery.
Condition requirements:
We accept returns in any condition unless a product explicitly states special return conditions.
Standard expectations:
•    Original packaging preferred but not mandatory
•    Items should not be intentionally damaged
•    All included items (books, inserts, etc.) should be returned where possible
We reserve the right to reject returns in cases of misuse or fraud.
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2. Global Returns
Returns are accepted worldwide, except where restricted by:
•    Local laws
•    Carrier limitations
•    Items explicitly marked “non-returnable”
If a region cannot accept return shipments, we will offer alternative solutions on a case-by-case basis.
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3. How to Initiate a Return
To initiate a return:
1.    Email us at info@readingos.com
2.    Provide:
o    Order number
o    Reason for return
o    Photo(s) if the item is damaged, incorrect, or defective
We will reply with:
•    Return instructions
•    Return shipping address
•    Any required shipping labels (if applicable)
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4. Return Shipping Costs
Return shipping responsibility depends on the reason:
A. Our mistake (we cover shipping)
•    Wrong item sent
•    Damaged item
•    Missing items
•    Quality/printing error
•    Duplicate shipment
B. Customer decision (customer covers shipping)
•    Changed mind
•    Ordered the wrong item
•    No longer wants the item
•    Accidental order
We aim to keep return shipping costs as low as possible.
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5. Inspection & Approval
Once we receive the returned item:
•    Inspection typically takes 2–5 business days
•    We will notify you of the approval or rejection
•    Refunds are processed only after approval
In cases of dispute, we may request photos or additional evidence.
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6. Refund Method
Approved refunds are issued to:
•    Original payment method (credit/debit card, etc.)
•    OR direct account transfer (where available)
Refund timeframes:
•    Credit/debit cards: 5–10 business days
•    International cards: 7–20 business days
•    Bank transfer: 3–7 business days
Refund timelines depend on your bank/card issuer.
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7. Exchanges
We currently offer exchanges only for:
•    Damaged items
•    Wrong items
•    Defective copies
For other cases, return the product for a refund and place a new order.
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8. Order Cancellations
You may cancel your order as long as it has not yet shipped.
To cancel:
•    Email info@readingos.com immediately with your order number
If an order has already shipped:
•    It cannot be canceled
•    You may still return it after delivery following the steps above
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9. Non-Returnable Items
Some products may be marked as non-returnable, such as:
•    Clearance or final sale books
•    Digital goods/e-books (if offered in the future)
•    Custom merchandise
•    Items damaged by misuse, negligence, fire, water, stains, or intentional destruction
Each product page will specify if it cannot be returned.
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10. Damaged, Defective, or Incorrect Items
If your order arrives:
•    Damaged
•    Defective
•    Incorrect
•    Missing items
Contact us within 7 days of delivery at info@readingos.com.
Please include:
•    Order number
•    Photos/videos of the damage or wrong item
We will offer:
•    A replacement, OR
•    A full refund, including shipping
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11. Lost Shipments
If your order is:
•    Marked “Delivered” but you did not receive it
•    Stuck in transit
•    Lost by the carrier
We will assist in tracking the package.
A shipment may be declared lost after:
•    30+ days without scans (international)
•    15+ days (domestic U.S.)
•    OR official carrier confirmation of loss
After confirmation, we will provide:
•    Replacement, OR
•    Full refund
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12. Refund Exceptions
We reserve the right to deny refunds in the following situations:
•    Evidence of fraudulent return activity
•    Returned items intentionally damaged
•    Return window of 30 days exceeded
•    Product labeled “non-returnable” at purchase
•    Repeated excessive returns
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13. Refunds for Items Marked As Gifts
If a product was marked as a gift:
•    Refund is issued to the original purchaser, not the recipient
•    Or store credit may be issued (if supported in the future)
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14. Contact Us
For return- or refund-related questions:
📧 info@readingos.com
📍 MEDIA SMART INC., 11909 HAWTHORNE BLVD NUM 237, HAWTHORNE CA 90250-3015, USA